Refund policy

Eligibility for Refunds:

We only offer refunds for products that arrive damaged. To qualify for a refund:

1. Proof of Damage: You must provide clear photos of the damaged product as evidence.
2. Time Frame: You must contact us within 14 days of receiving your order.
3. Return Request: Email us at unlimitedpotentialityup@gmail.com with your order number, a brief description of the damage, and the required photos. You’ll also need the receipt or proof of purchase.

Steps to Request a Refund:

1. Submit Photo Evidence: Please send photos clearly showing the damage to unlimitedpotentialityup@gmail.com.
2. Review Process: Once we receive your request and photos, we will review them within 2-3 business days.
3. Refund Confirmation: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Important Notes:

• Refunds are only available for damaged items. We do not offer refunds for other reasons such as buyer’s remorse or incorrect size/design selection.
• Items must be unused and in their original packaging (if applicable) when damage is reported.

If you have any questions or need further assistance, please reach out to us at unlimitedpotentialityup@gmail.com.